Shipping policy

Thank you for shopping with Benedictus Godefridus Petrus van Roij. We are a professional online retail store based in the Netherlands, specializing in the sales of mid-to-low-end consumer electronic devices. We adhere to rigorous warehouse operation standards and adopt professional anti-shock, anti-pressure and moisture-proof packaging materials exclusively for electronic products. This standardized packaging and processing mechanism effectively protects product integrity during cross-border transportation, ensuring all orders are processed and delivered in a timely and accurate manner.

1. Order Processing Time

Once your order payment is successfully confirmed, our internal team will complete comprehensive order validation, product functional inspection, quality screening and sealed protective packaging within 1 to 5 business days. Our warehouse suspends all order processing and dispatching operations during standard Dutch weekends and national statutory holidays. In cases of large order volume surges, seasonal sales peaks or warehouse operational adjustments, the standard processing cycle may be moderately extended. We will initiate formal email notifications to all customers once substantial order delays occur, keeping you updated on the latest order progress.

2. Shipping Rates and Delivery Estimates

All applicable shipping fees are calculated dynamically based on the actual weight, dimensional volume of the parcel and the final delivery destination. Every logistics-related cost is fully displayed on the checkout page prior to payment completion, with zero hidden fees or additional surcharges of any kind.
All consumer electronics orders are shipped via standard international cross-border logistics services. The unified estimated delivery timeframe is 15 business days from the date of shipment. This delivery duration serves only as a general reference and is not a guaranteed delivery date. Actual delivery timelines may be influenced by carrier operational backlogs, cross-border customs clearance efficiency, adverse climatic conditions, regional traffic restrictions and official holidays in destination countries.

3. Shipment Confirmation and Order Tracking

After our official logistics partner collects and verifies your packaged electronic parcels from our local warehouse, our store system will automatically dispatch a shipment confirmation email to your registered mailbox. This email contains your unique order tracking ID and official online tracking links for real-time logistics inquiry.
International logistics data requires cross-system platform synchronization, which means tracking information will not be updated instantly after shipment. Normally, logistics status will be fully synchronized and available for public inquiry within 24 to 72 hours after dispatch. If your tracking data remains unupdated or displays abnormal status for an extended period, you may reach out to our customer support team to apply for manual parcel verification and tracking assistance.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting precise, complete and valid recipient information during order checkout, including detailed delivery addresses, accurate postal codes and active contact phone numbers. We strongly recommend all buyers carefully verify every piece of delivery information before finalizing order submission and payment.
Benedictus Godefridus Petrus van Roij assumes no responsibility for misdelivery, unsuccessful delivery, parcel detention or parcel loss arising from inaccurate, incomplete or invalid recipient information provided by customers. Any parcels returned to our warehouse due to address errors will require the customer to cover all generated return and reshipping expenses independently.

5. Lost or Damaged Packages

If your electronic parcel exhibits no valid logistics updates for a long period or is confirmed untraceable during cross-border transit, you are required to submit a formal logistics lost investigation application to our customer service team within 3 calendar days following the expiration of the estimated delivery date. Our team will coordinate with logistics carriers to verify the situation and follow up with subsequent processing.
Long-distance international transportation may lead to unavoidable extrusion, vibration or external packaging wear of electronic products. Upon receiving your parcel, if you find the products are physically damaged, functionally defective or suffer from packaging breakdown, please capture clear photos and videos of the damaged goods together with the original outer packaging and shipping labels within 24 hours of receipt. Our after-sales team will evaluate the submitted evidence and resolve relevant after-sales issues in a timely manner.

6. Apparel Care and Usage Notice

Every consumer electronic device sold in our store is equipped with a detailed official user manual, covering standardized operation guidelines, daily maintenance protocols, environmental storage requirements and safety usage specifications. All customers are required to strictly comply with the official instructions when using and storing the purchased electronic products.
We disclaim all liability for product malfunction, circuit damage, component failure and performance abnormalities caused by unauthorized disassembly, improper daily operation, overloading use, non-compliant storage conditions and other human-induced improper behaviors that violate official usage specifications.

7. International Shipping and Customs Notice

We provide comprehensive global cross-border shipping services for all conventional consumer electronic products in our store. All international shipments are subject to the local trade policies, import regulations and customs supervision rules of the destination country or region.
Import tariffs, customs clearance administrative fees and other statutory regulatory charges incurred during customs clearance procedures shall be borne exclusively by the order recipient. These fees are not included in product unit prices or standard shipping fees charged by our store. We will not be held liable for parcel detention, customs confiscation, forced return and all corresponding losses resulting from the buyer’s failure to abide by local import declaration and customs compliance rules.

8. Contact Information

For any inquiries regarding order processing rules, logistics delivery status, shipping exceptions, after-sales processing and customs-related policies, please get in touch with us via the following official contact channels:
Trade Name: Benedictus Godefridus Petrus van Roij
Phone Number: +31 06-66621117
Email: service@circuitora.shop
Physical Address: Bergweg 12, 6212 CX Maastricht, Netherlands